Help & Support
Email Delivery Tips
Didn't see our emails? Try this first:
- Wait a few minutes, then refresh your inbox.
- Search your inbox for: SESPRS and Stripe.
- Check Spam/Junk, Promotions, and Other/Focused tabs.
- If you registered with a work/hospital email, network filters may delay or block messages. Consider adding a personal email to your order or contacting us below.
💡 Improve delivery going forward:
Add our sender address (the one that sent your confirmation) to your contacts/allow-list.
Common Questions
What are the technical requirements?
You'll need a modern web browser (Chrome, Edge, Firefox, or Safari) and a stable internet connection.
I'm having trouble with my work email. What should I do?
Many hospital and corporate networks have strict email filters. We recommend using a personal email address (Gmail, Yahoo, etc.) for registration to avoid delivery issues.
Still Need Help?
Our support team is here to assist you.
Support Hours
Monday – Friday
9:00 AM – 5:00 PM CT
Extended hours during event dates
When contacting support, please include:
- Your full name
- Email address used for registration
- Brief description of your issue
- Any error messages (if applicable)